We ship Australia-wide. All orders are fulfilled within 1-2 business days of payment confirmation.
| Service | Estimated Delivery | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 3-7 business days | $9.95 | Australia Post |
| Standard Shipping (orders over $80) | 3-7 business days | Free | Australia Post |
Standard shipping is complimentary on Australian orders over $80. Orders under $80 are charged a flat $9.95. Your shipping cost is shown in the cart and again at checkout before payment.
Altara currently ships within Australia only.
We are not shipping outside Australia at this time, so only Australian delivery addresses can be entered at checkout. We are working on international delivery — if you would like to be notified when it becomes available, contact us at hello@altaradesign.com.
You will receive an order confirmation email immediately after payment is processed. This email contains your order number and a summary of your purchase.
Your order enters our fulfilment queue within 2-4 hours of confirmation. Each cover is inspected for quality before packaging. Orders placed before 12:00 PM AEST are typically dispatched the same business day.
Once your order has left our facility, you will receive a dispatch confirmation email containing your tracking number. Use this to monitor your shipment via the Australia Post website or the carrier's tracking portal.
Your Altara seat cover arrives in protective packaging, ready to install. If no one is available to receive the parcel, the carrier will leave a collection card or arrange a redelivery according to their standard procedure.
Business days are Monday through Friday, excluding Australian public holidays. Orders placed on weekends or public holidays will be processed on the next available business day.
Please ensure your delivery address is entered correctly at checkout. Altara is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address. If you notice an error, contact us immediately after placing your order — changes cannot be made once an order has been dispatched.
In the rare event your parcel is lost or significantly delayed beyond the estimated timeframe, please contact us. We will liaise with the carrier on your behalf and work to resolve the issue as quickly as possible.
