Agreement to These Terms
These Terms & Conditions ("Terms") govern your use of altaradesign.com (the "Site") and any purchase you make from us. By placing an order, you agree to these Terms.
If you do not agree to these Terms, please do not place an order. We recommend saving or printing a copy for your records.
Nothing in these Terms excludes your rights under the Australian Consumer Law. Where any part of these Terms conflicts with those rights, the Australian Consumer Law prevails.
About Altara
Altara ("we", "us", "our") sells premium microfibre vehicle seat covers direct to customers in Australia.
You can reach us at hello@altaradesign.com or through our contact page. We aim to respond to all enquiries within one business day.
Products & Descriptions
We take care to describe and photograph our products accurately. Colours may appear differently depending on your screen, and minor variation in finish, stitching, or shade is normal for textile products and is not a defect.
Our covers are designed as a universal fit for most standard vehicle seats. Fit is not guaranteed for every vehicle, particularly seats with integrated airbags, built-in controls, or non-standard shapes. If you are unsure whether a cover suits your vehicle, contact us before ordering.
Product availability is not guaranteed until your order is accepted.
Pricing & GST
All prices are listed in Australian dollars (AUD) and include GST where applicable.
Prices are those displayed at the time you place your order. We may change prices at any time, but changes will not affect orders we have already accepted.
If a product is listed at a materially incorrect price due to an error, we may cancel the order and refund you in full rather than supply at that price. We will contact you before doing so.
Orders & Acceptance
Placing an order is an offer to buy. Your order is accepted when we send you a dispatch confirmation, not when payment is taken.
We may decline or cancel an order where the product is unavailable, where there has been a pricing or description error, where we cannot deliver to your address, or where we reasonably suspect fraud. If we cancel an order after payment, we will refund you in full.
Please check your order confirmation carefully. If anything is wrong, contact us immediately — we can usually amend an order before it is dispatched, but not after.
Payment
Payments are processed securely by Stripe. We accept major credit and debit cards (Visa, Mastercard, American Express), wallet payments including Apple Pay and Google Pay, and pay-later options including Klarna and Zip where offered at checkout.
Altara does not receive or store your full card details. Payment is taken at the time you complete checkout.
Where you choose a pay-later provider, your arrangement for repayment is with that provider and subject to their own terms. Any dispute about repayment terms, fees, or credit assessment is between you and that provider.
Shipping & Delivery
We currently ship within Australia only. Only Australian delivery addresses can be entered at checkout.
Standard shipping is $9.95. Shipping is free on orders over $80. Your shipping cost is shown in the cart and again at checkout before payment.
Orders are fulfilled within 1-2 business days of payment confirmation. Estimated delivery is 3-7 business days from dispatch. These are estimates provided by our carrier, not guarantees, and delivery times may be affected by factors outside our control.
Risk in the goods passes to you on delivery. Please ensure the delivery address you provide is correct and accessible — we cannot redirect a parcel once dispatched. Full details are on our shipping page.
Change of Mind Returns
We accept change of mind returns within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging.
To start a return, contact us and we will issue a prepaid return label once your return is approved. Refunds are issued to your original payment method after we receive and inspect the item.
This 30-day change of mind policy is offered in addition to, and does not limit, your rights under the Australian Consumer Law. Full details are on our returns page.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
If you believe a product is faulty, contact us at hello@altaradesign.com with your order number and photographs, and we will work with you to resolve it.
Nothing in these Terms limits these rights. Any part of these Terms that would exclude, restrict, or modify a consumer guarantee does not apply to the extent the law does not permit it.
Intellectual Property
The Altara name, logo, product photography, page copy, and site design are owned by Altara and protected by intellectual property law.
You may view and share our content for personal, non-commercial purposes. You may not copy, reproduce, or use our branding or content for commercial purposes, or in a way that suggests affiliation or endorsement, without our written permission.
Acceptable Use
You agree not to use the Site in any way that is unlawful, that interferes with its operation or security, or that attempts to gain unauthorised access to any part of it or to another user’s account.
If you create an account, you are responsible for keeping your login details secure and for activity carried out under your account. Tell us promptly if you believe your account has been accessed without your permission.
Third-Party Services
We rely on third parties to operate parts of our service, including Stripe for payments, Australia Post for delivery, and analytics and email providers.
These providers operate under their own terms and privacy practices. We choose them carefully, but we are not responsible for their independent acts or omissions. How we handle your data is set out in our Privacy Policy.
Limitation of Liability
To the extent permitted by law, and subject to your rights under the Australian Consumer Law, our total liability for any claim relating to a product or your use of the Site is limited to the amount you paid for the relevant order.
We are not liable for indirect or consequential loss, including loss of profit or loss of use, to the extent the law permits us to exclude it.
We do not warrant that the Site will be uninterrupted or error free, and we may suspend or withdraw it for maintenance without notice.
Changes to These Terms
We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.
Where changes are significant, we will make that clear on this page. The effective date above tells you when this version took effect.
Governing Law & Contact
These Terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state.
For any question about these Terms, contact us at hello@altaradesign.com.
